FAQs

Orders:

How Can I Place An Order?

Once you find that perfect light, click "Add to Cart" beneath the price. You may continue shopping or click on "PayPal" to complete your shopping. Enter your email address. (Please double-check this so we can update you on the status of your order.) Then enter your name, address, city, country, and mobile number. Please note we cannot ship to a PO box. We must have a physical address.

If you have a valid discount code, you may enter it in the "Discount" field on the screen's right side. Be sure to click on the "Apply" button to have your discount calculated and applied to your order.

Continue by clicking the "Continue to shipping" button. Please make sure you have input the delivery address correctly (if different from your billing address.) Once everything is completed, click "Continue to Payment Method." You will need to enter your payment details. If applicable, you can indicate that the shipping and billing details are the same.

Once you have completed the form, click on the "Complete Order" button. You will be brought to a screen that provides an order summary, an on-screen order confirmation, and a second confirmation via email.

Should you encounter any difficulties during the checkout process, please get in touch with our customer service department by emailing us at [email protected]

How Can I Check The Status Of My Order?

After placing your order with EMPTYOO, you will receive an email confirmation of your order's receipt. Many orders ship the next business day, but some take a few days. Out-of-stock items will take longer. We will update you via email if you cannot receive your item(s) within 2 to 4 weeks from the date of your order. If you do not receive a confirmation email, please email us at [email protected]. An email will be sent to you as soon as we know your item(s) have shipped.

Are My Credit Card And Other Account Information Secure?

Yes. EMPTYOO secure software encrypts all your personal information, including your credit card number, name, address, and phone number. Our software utilizes "Secure Socket Layer" or SSL technology used by other major retailers. EMPTYOO will never sell or lease your personal customer information.

Why Do I Need To Register My Customer Profile?

EMPTYOO collects customer information, such as your name, address, phone number, email address, etc., to help us better serve you. This allows us to recognize you on future visits to EMPTYOO and will minimize the amount of re-keying of information you have to do. EMPTYOO guarantees absolute privacy with any information given. We will never sell or lease your personal information.

EMPTYOO Prices Compare To Other Internet Retailers?

You will not find a lower price at 20-50% off manufacturer list prices than at EMPTYOO. We monitor our competitor's websites and adjust our prices accordingly. If you find a lower price online, please email us at [email protected]. We need to know the exact URL of the webpage showing the competitor's item, the cost of the article, any additional shipping or handling fees, and that the model matches ours. Please also include your contact information. Please note that our LOW PRICE GUARANTEE does not apply to clearance, auction, refurbished, factory seconds, or items that are not the website's regular merchandise. Once verified, we are usually glad to match the competitor's price and shipping, provided we can cover our costs. We do not price match against websites that violate the manufacturer's minimum pricing policy, and we recommend you not purchase from those websites. We only sell first-quality merchandise at tremendous value.

Payments:

What Payment Methods Does EMPTYOO Accept?

EMPTYOOaccepts PayPal, American Express, MasterCard, Visa, Discover, and JCB. Your card will be debited when we can confirm the shipping time. You will be given the option via email to cancel your order or to wait for any item that may be temporarily out of stock or back-ordered.

Why Was My Payment Refused?

There are various reasons why a payment has not been accepted: check that the problem does not concern an error in entering the details of the credit card used to place the order, such as expiry date, circuit, and number. If the problem persists, please get in touch with our customer service.

How Can I Use My Promotional Code?

If you have a promotional code, you can use it when you purchase in the shopping cart during the summary phase of the selected products.

Are My Credit Card And Other Account Information Secure?

Yes. EMPTYOO secure software encrypts all your personal information, including your credit card number, name, address, and phone number. Our software utilizes "Secure Socket Layer" or SSL technology used by other major retailers. EMPTYOO will never sell or lease your personal customer information.

Delivery:

How Does EMPTYOO Deliver My Items To Me?

Most items are shipped via FedEx. Out-of-stock items will ship directly from the manufacturer. We process your order within 24 hours. Please allow up to 4 weeks for delivery. Most items will ship within two weeks. (If specific items take longer, it will be noted on that item's information page.) We will notify you if the average delivery time cannot be met. Please inspect your items when you receive them. Late returns will entail a restocking fee.

How much are shipping and handling?

Spend just $39, and shipping is free. Otherwise, shipping is only $8.99 PER ITEM. EMPTYOO will ship anything anywhere

Pricing:

Do you offer discounts for purchases over $1500?

It depends on the manufacturer. Some purchases may qualify for special pricing and shipping. We will gladly pass those savings, if available, from the manufacturer to you.

Do you guarantee prices for any period?

We strive to provide excellent products at low prices. The only time our prices change is to reflect changes in pricing from the manufacturers. Also, we pass any savings on to you if a manufacturer reduces the cost of an item.

Are your prices accurate?

We work hard to ensure all prices shown on our site are the lowest allowable prices we can sell online. We reserve the right not to fulfill an order due to a price typo. We would never intentionally display a meager price to attract attention. Not our style.

Registration and Account:

How Can I Register?

To register, click on the icon before the shopping cart in the top right-hand corner, enter the required information, and choose a password. Registration is simple and free; registered users can access all orders and return information and addresses.

How Can I Change My Account Details?

To change your details, log in to your account by entering your email and password. Click on 'Edit' to update the data you want.

How Can I Retrieve My Password?

You can retrieve your password in the My Account section if you have forgotten it. You will receive an email containing your new password.

How Can I Delete My Profile?

To request the deletion of your account, contact our Customer Service at [email protected]

Can I Unsubscribe From The Newsletter?

You can unsubscribe by clicking the link at the bottom of our emails.

Returns:

How Can I Make A Return?

To request a return, contact Customer Services via this link, providing information about your order: order number, the email address used for the order, and the reason for your return. Customer Service is at your disposal to clarify any doubts about the procedure.

How Can I Check The Status Of My Return?

You can monitor the delivery to our warehouse directly on the courier's website using the tracking code indicated in the email confirming the return procedure.

Can I Return A Faulty Product?

If the product received has defects, EMPTYOO will assume full responsibility for the return. Contact our Customer Service. If the customer wishes to use the right of withdrawal and return the purchased product, they will be charged transport costs.

How Long Should I Take To Return An Item?

The return request must be made within 14 calendar days from the date of the order.

When Will I Receive My Refund?

Upon arriving in our warehouse, the items will be subject to quality checks to ensure that the return complies with the TERMS AND CONDITIONS. No refunds will be given for products received in a condition that does not comply with these terms and conditions. If your return is accepted, you will be notified by email. You will receive a credit card refund on the payment method used for the purchase within approximately 30 days from the date the items were returned to our warehouse.

Questions About Coronavirus:

Will The Delivery Time Of My Order Be Affected?

Delivery times are affected by several different variables. Some orders may experience delays due to restrictions impacting one or more of our global production facilities or shipping partners.

Is It Safe To Receive A Package From Any Area Where COVID-19 Has Been Reported?

Yes. The likelihood of an infected person contaminating commercial goods is low, and the risk of catching the virus that causes COVID-19 from a package that has been moved, traveled, and exposed to different conditions and temperature is also low. Source

Where Does EMPTYOO Ship Orders From?

Our sellers worldwide include England, Iceland, Ukraine, Lithuania, Australia, the United States, and HK. This means that your package may be shipped from a variety of locations!

What Are We Doing To Ensure Safety?

We work closely with our merchants to ensure they uphold the highest safety standards. According to the WHO, it is safe to receive packages as coronaviruses do not survive long on surfaces.

Should I Be Worried About Not Getting My Package?

Your packages are on their way! Orders are set to arrive within the estimated delivery dates. Please remember that these dates are estimates, and your local delivery condition may change.